Loading…
Triage, diagnose and resolve incidents and service requests autonomously — escalate only when needed.
Six high-impact use cases delivered by built-in and customizable agents.
Classify, prioritize, route, summarize for L2/L3.
Restart services, rotate creds, run runbooks.
Access requests, software, hardware, group changes.
Continuously refreshed, citation-anchored answers.
Risk scoring, CAB prep, rollback planning.
Cluster recurring incidents, hypothesize root cause.
Triage, diagnose and resolve incidents and service requests autonomously — escalate only when needed.
Use the starter pack to ship in weeks, then extend with custom agents that fit your unique workflows.
From the first symptom to the post-incident report, xyner agents accelerate the ITIL lifecycle while strengthening governance.
Tickets, alerts and chat messages are classified, deduplicated and routed within seconds — never languishing in a queue.
Agents pull telemetry, query CMDBs, run diagnostic playbooks and synthesize root-cause hypotheses with confidence scores.
Within scope and policy, agents execute remediation playbooks — restart services, apply patches, roll back changes — with human approval where required.
Stakeholders, status pages and executive briefings get continuous, human-readable updates without an SRE writing them.
Post-incident reviews are drafted automatically — what happened, why, what to change — feeding playbooks and runbooks.
Real numbers from production deployments across regulated enterprises.
Self-healing handles the routine. Agents handle the diagnosis. Humans see only the genuinely novel — and they see it with full context, not just a stack trace.
CAB still in charge, but the paperwork — change records, risk assessments, rollback plans, post-implementation reviews — drafted automatically with full traceability.
Concrete patterns from regulated enterprises across financial services, healthcare, telecom, public sector and manufacturing.
On trading-platform issues, agents triage, page the right desk, and run recovery playbooks with regulator-ready records.
Agents detect quote-engine slowdowns, isolate to module, and roll back deploys with broker comms.
Clinical-system incidents triaged in seconds with care-impact assessments and downtime procedures.
NOC alerts auto-correlated, customer-impact assessed, field crews dispatched.
Agents detect availability issues on citizen portals and run failover playbooks.
MES, SCADA and ERP-side incidents triaged with production-impact prioritization.
Reducing MTTR is half mechanics, half cognition. Agentic ITSM speeds both.
A guided journey from your first workflow to enterprise rollout.
Pick one workflow; run alongside your team in copilot mode.
Validate KPIs and ROI against a clear baseline.
Layer policies, approvals and audit thresholds.
Expand to additional workflows and teams.
Plays well with
Only via runbooks with approval gates you configure.
Yes — both, with full identity and RBAC mirroring.
See xyner in your environment with a guided executive demo.