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Resolve customer issues end-to-end — with empathy, accuracy and policy compliance.
Six high-impact use cases delivered by built-in and customizable agents.
Account, billing, policy, status updates.
Auto-summary, sentiment, next-best-action.
Draft replies, surface knowledge, suggest macros.
Pattern mining across tickets, calls and reviews.
Policy-bound, approval-gated, audited.
30+ languages, region-aware tone.
Resolve customer issues end-to-end — with empathy, accuracy and policy compliance.
Use the starter pack to ship in weeks, then extend with custom agents that fit your unique workflows.
Agents resolve the routine, escalate the complex, and feed the system with insight — across chat, email, voice and case management.
Agents parse intent across natural language in chat, email, voice and social — multilingual, context-aware, sentiment-tracked.
Customer history, account state, entitlements, prior tickets and product knowledge surface instantly — grounded in your real data.
Within scope and policy, agents take the action — apply credits, change orders, schedule visits, issue refunds — not just answer.
When complexity, sentiment or policy demands a human, agents brief the agent fully — no asking the customer the same question twice.
Every interaction enriches knowledge, surfaces product issues and updates entitlement models — closing the customer-experience loop.
Real numbers from production deployments across regulated enterprises.
True deflection happens when customers actually get their issue resolved — not when they're stonewalled. Agents resolve end-to-end, including the action.
Routine volume disappears; senior agents see the cases where they add real value, fully briefed, with retention and recovery tools at hand.
Concrete patterns from regulated enterprises across financial services, healthcare, telecom, public sector and manufacturing.
Fraud disputes, limit changes, statement requests resolved within policy.
Coverage questions, policy changes, claims status — answered with policy-document grounding.
Benefit questions, network lookups, scheduling assistance with HIPAA-grade handling.
Bill explanations, plan changes, technical-issue diagnostics and field dispatch.
Application status, document requests, eligibility inquiries with statute-grounded answers.
Order status, delivery promises, technical product questions resolved with ERP awareness.
FAQ chatbots deflect by failing to help. Agentic resolution deflects by actually helping.
A guided journey from your first workflow to enterprise rollout.
Pick one workflow; run alongside your team in copilot mode.
Validate KPIs and ROI against a clear baseline.
Layer policies, approvals and audit thresholds.
Expand to additional workflows and teams.
Plays well with
Yes — with a clear, factual summary and the recommended next step.
Yes — output filters, brand-voice tuning, and reviewer modes.
See xyner in your environment with a guided executive demo.