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Home/Capabilities/Workflow Automation
Capability #07 · Process

Workflow Automation

Low-code/no-code flow builders, AI-assisted process design, event-driven automation, SLA-based workflows and human-in-the-loop approvals.

Visual builderAI-assisted designEvent triggersSLA escalation
#07
Capability
Process
Category
Live
In production
Day 1
Available
Process

Workflow Automation

Low-code/no-code flow builders, AI-assisted process design, event-driven automation, SLA-based workflows and human-in-the-loop approvals.

  • Drag-and-drop workflow builder
  • AI-assisted process design
  • Event-driven triggers
  • SLA-based escalation
  • Human-in-the-loop approvals
1DISCOVER 2DESIGN 3DEPLOY 4OPERATE
How it works

Six pillars of Workflow Automation.

Each pillar can be enabled, configured and audited independently.

Visual builder

Drag-and-drop with branches and loops.

AI-assisted design

From description to workflow draft.

Event triggers

Kafka, webhooks, CDC and schedules.

SLA escalation

Time-bound steps with auto-escalation.

Approvals

Slack/Teams/email approval surfaces.

Policy aware

RBAC and policy enforced inline.

How it works

Designed in low-code, governed like production.

Business users build with a visual flow designer. Platform teams govern with version control, policies and approvals.

1

Design

Drag-and-drop flow designer with AI-assisted suggestions — start from a use case, finish with a working agent flow.

2

Compose

Combine agents, tool calls, RAG retrieval, approval gates and human steps in a single flow.

3

Govern

Every flow is version-controlled, peer-reviewed and policy-checked. Changes follow the same lifecycle as any production asset.

4

Run

Event-driven, scheduled or on-demand execution with SLA tracking, retry and compensation.

5

Iterate

Live telemetry highlights bottlenecks and exceptions; the designer surfaces them as improvement candidates.

Outcomes

What customers measurably ship with this capability.

Real numbers from production deployments — across banking, healthcare, telco, manufacturing and the public sector.

Low
-code design
AI
-assisted
Event
Scheduled · On-demand
SLA
Tracked
Time-to-value

Business teams design, platform teams govern

The people closest to the work build the flows. The platform team retains audit, policy and lifecycle control. Both win.

Risk reduction

Human-in-the-loop where it matters

Approval gates, manual data entry and review steps are first-class workflow primitives — not bolted-on afterthoughts.

Industry use cases

How Workflow automation shows up in production.

Six concrete patterns from regulated enterprises across financial services, healthcare, telecom, public sector, energy and manufacturing.

Banking

Operations playbooks

Ops teams design and refine playbooks for routine workflows; platform team manages risk and audit.

Insurance

Claim handler workflows

Claims handlers tune their own decision and triage flows under model-risk governance.

Healthcare

Care-coordination flows

Clinical operations design care pathways with the platform enforcing HIPAA and clinical-safety controls.

Telecom

Customer-journey flows

Service operations design end-to-end customer journeys with SLA gates and escalation paths.

Public sector

Citizen-service flows

Programme owners design service flows within sovereign-cloud and statutory boundaries.

Manufacturing

Production workflows

Plant teams design production and quality workflows; platform team controls deployment to plants.

Why xyner

Hard-coded automation vs. governed low-code.

Ten years of RPA taught the industry: low-code without governance becomes a graveyard. Governance without low-code becomes a bottleneck.

Dimension
Without xyner
With xyner
Authoring
Developer-only
Business + AI-assisted
Versioning
Ad-hoc
Git-style
Approvals
Implicit
First-class step
Telemetry
Per-tool logs
Per-flow metrics
Reuse
Copy-paste
Composable sub-flows
Governance
Bolt-on
Native
We built a 14-step procurement workflow in two days without a single line of code.
Ops Director · Multinational Retailer
FAQ

Common questions, straight answers.

Code or visual?

Both. Visual designer plus a typed SDK; round-trip between them.

Can a workflow span multiple agents?

Yes — multi-agent orchestration is built into the workflow runtime.

How quickly can we adopt this capability?

Most customers adopt new capabilities in 2-4 weeks through starter packs and onboarding workshops.

Does this require new infrastructure?

No. The capability runs on your existing xyner deployment — cloud, hybrid, on-prem or sovereign.

Do you provide migration help?

Yes — our customer success team and partners deliver guided migrations and pilots.

Get started

Ready to put autonomous agents to work?

See xyner in your environment with a guided executive demo.

Request a demo Contact us
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Platform

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