Loading…
Network operations, customer care, B2B sales and field service for telcos.
Six high-impact areas where xyner is already deployed in your industry.
Alert triage, ticketing, comms drafting.
Tier-1 deflection, billing, plan changes.
RFP, deal desk, account briefs.
Job dispatch, parts, completion summaries.
Risk scoring, save offers, agent assist.
SIM swap, IRSF, account takeover monitoring.
xyner brings industry-specific integrations, language coverage, regulatory mappings and deployment options that meet your environment where it is.
Customer Success and our partner network deliver guided rollouts — typically starting with one high-value workflow per business unit.
Telcos run at scale, in real time, with high regulatory burden. Agentic AI scales with all three — across BSS, OSS, network and care.
Network signals, customer interactions and operational events stream in continuously — filtered, deduplicated, correlated.
Reasoning operates in real time — fetch customer state, check entitlements, assess network impact and decide within policy.
Cross-system orchestration across BSS, OSS, CRM, OMS, network controllers and partners — with bounded latency.
Tickets, dispatches, customer comms, network changes and billing adjustments execute with full audit and rollback.
Outcomes feed back into network, customer-experience and revenue models — continuous, not quarterly.
Real numbers from production deployments across the sector.
Sub-second triage, self-healing recovery, automated customer comms — the operations centre stops being a fire-drill culture.
Service, billing, technical support and retention agents share context — customers stop repeating themselves, and resolution time collapses.
Concrete patterns from production deployments — across the sub-segments and operating models of the sector.
Plan changes, bill explanations, device support and retention across chat, voice and care channels.
Appointment scheduling, technician dispatch, real-time customer comms and post-visit confirmation.
Enterprise-grade SLA tracking, incident response and provisioning with bounded latency.
NMS-event correlation, customer-impact prediction, field-crew dispatch and status comms.
Bill explanations, dispute investigation, credit calculation and customer comms.
Risk-scored proactive outreach with relevant offers and humans in the loop for premium tiers.
Each system has its own AI roadmap — billing's, care's, network's. Agentic telecom composes them so customers don't pay for the seams.
Plays well with
Yes — typical patterns supported.
SLA-backed availability and DR.
Most customers run their first production workflow in 4-6 weeks using starter packs.
Your chosen region. CMK and on-prem options available.
See xyner in your environment with a guided executive demo.