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Home/Capabilities/Self Healing
Capability #22 · Reliability

Self-Healing Workflows

Automatic retry, root-cause analysis and intelligent fallback handling — workflows that fix themselves.

Smart retryAlternate toolsRCAAuto-tickets
#22
Capability
Reliability
Category
Live
In production
Day 1
Available
Reliability

Self-Healing Workflows

Automatic retry, root-cause analysis and intelligent fallback handling — workflows that fix themselves.

  • Smart retry with backoff and jitter
  • Alternate-tool fallback
  • Root-cause analysis with hypothesis tracking
  • Automatic ticket creation for true blockers
  • Post-incident agent learnings
GOAL Q3 close PLAN 4 tasks EXECUTE + replan OUT COME
How it works

Six pillars of Self-Healing Workflows.

Each pillar can be enabled, configured and audited independently.

Smart retry

Backoff, jitter, idempotency aware.

Alternate tools

Swap to backup integrations.

RCA

Hypothesize, test, explain.

Auto-tickets

Rich incidents for true blockers.

Post-incident learning

Runbook self-update.

Drift detection

Schema, API, data changes flagged.

How it works

Workflows that fix themselves.

When a tool fails, an API rate-limits, or data is missing, agents diagnose, recover and retry — without paging a human at 3am.

1

Detect

Failures, timeouts, partial successes and data anomalies are detected at every step — not just at end-of-flow.

2

Diagnose

The platform classifies the failure: transient (retry), partial (compensate), data (re-fetch), structural (escalate).

3

Recover

Retry with backoff, switch to a fallback connector, re-fetch fresh data, scope down — pick the right recovery for the failure.

4

Compensate

Where prior steps must be undone, recorded compensating actions are executed in reverse order.

5

Learn

Failure-recovery patterns feed back into the planner — flaky tools are de-prioritized, brittle paths flagged.

Outcomes

What customers measurably ship with this capability.

Real numbers from production deployments — across banking, healthcare, telco, manufacturing and the public sector.

Auto
Retry & fallback
Compensating
Actions
Root
-cause classified
Self
Learning
Time-to-value

Resilience as a platform feature

Stop writing the same retry-and-fallback logic in every script. Self-healing is a property of the workflow runtime — agents inherit it.

Risk reduction

Fewer 3am pages

Most production incidents are transient or data-driven. Self-healing absorbs them; humans see only the structural issues that actually need them.

Industry use cases

How Self-healing workflows shows up in production.

Six concrete patterns from regulated enterprises across financial services, healthcare, telecom, public sector, energy and manufacturing.

Banking

Settlement recovery

On clearing-network glitches, agents retry, switch rails or compensate without paging operations.

Insurance

Claims-system resilience

On policy-admin downtime, claims agents queue and replay when systems recover, with full audit.

Healthcare

Auth retry

On payer-API failures, prior-auth agents retry, switch channels or escalate without losing the request.

Telecom

Order-flow recovery

On provisioning failures, agents retry, compensate, or escalate — orders don't get stuck.

Public sector

System-availability

On dependent-system outages, citizen-facing workflows queue resiliently and resume cleanly.

Manufacturing

MES resilience

On plant-floor system issues, agents fall back to local edge stores and reconcile when central is back.

Why xyner

Brittle scripts vs. self-healing workflows.

Production workflows fail. The interesting question is what happens next.

Dimension
Without xyner
With xyner
Transient failures
Page a human
Auto-retry with backoff
Partial completion
Manual cleanup
Compensating actions
Data anomalies
Workflow crashes
Re-fetch or escalate
Fallback
Hand-coded per flow
Platform-provided
Root cause
Manual investigation
Auto-classified
Operational load
High
Bounded — humans on structural only
Self-healing took our overnight failures from 12% to 0.4%.
Head of Platform · Global Bank
FAQ

Common questions, straight answers.

How is RCA done?

Hypothesis-driven, with evidence and confidence — surfaced for human review.

Does the runbook update itself?

Yes — change proposals are reviewed before merge.

How quickly can we adopt this capability?

Most customers adopt new capabilities in 2-4 weeks through starter packs and onboarding workshops.

Does this require new infrastructure?

No. The capability runs on your existing xyner deployment — cloud, hybrid, on-prem or sovereign.

Do you provide migration help?

Yes — our customer success team and partners deliver guided migrations and pilots.

Get started

Ready to put autonomous agents to work?

See xyner in your environment with a guided executive demo.

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