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Home/Industries/Retail
Industry · Retail & CPG

Retail & CPG

Merchandising, store operations, omnichannel customer experience and supply chain agility for retail and CPG.

SAP RetailOracle RetailSalesforce Commerce
Omnichannel
By default
Real-time
Inventory
30+
Languages
Brand-voice
Guardrails
Where agents create leverage

High-value workflows for Retail & CPG

Six high-impact areas where xyner is already deployed in your industry.

Merchandising

Assortment, pricing, markdown recommendations.

Inventory

Allocation, transfers, stockout response.

Store ops

Task management, shrink investigation, scheduling.

Customer service

Omnichannel resolution with order context.

Promotion

Campaign drafting, performance narratives.

Supply chain

Vendor scorecards, lane optimization.

Built for retail & cpg

The right depth, the right controls

xyner brings industry-specific integrations, language coverage, regulatory mappings and deployment options that meet your environment where it is.

  • SAP IS-Retail, Oracle Retail, Salesforce Commerce
  • Real-time pricing and inventory
  • 30+ language support
  • Brand-voice tone controls
STORE $ 12.4M ▲ 8.2% DIGITAL $ 18.7M ▲ 14.5% MARKETPLACE $ 6.1M ▼ 2.1% RECOMMENDATIONS Reroute SKU-441 to digital · Restock SKU-720 in NY
How rollouts go

From pilot to enterprise rollout

Customer Success and our partner network deliver guided rollouts — typically starting with one high-value workflow per business unit.

  • Pilot one workflow with one team in 4-6 weeks
  • Measure against a clear KPI baseline
  • Layer policies, approvals and audit
  • Scale to additional workflows and units
1DISCOVER 2DESIGN 3DEPLOY 4OPERATE
How it works

From shelf to shopper, in five commerce-grade steps.

Agents take on the work that's spread across merchandising, store ops, e-commerce and customer care — at the cadence retail actually runs at.

1

Listen

Agents handle inbound across e-commerce, app, store, social, contact centre — with sentiment and intent tracked in real time.

2

Personalize

Recommendations, offers and content adapt per customer, channel and context — grounded in your real product, price and inventory data.

3

Operate

Orders, fulfilment, returns, store tasks and supplier coordination orchestrate across OMS, WMS, store systems and partners.

4

Merchandise

Assortment, price, promotion and inventory decisions evaluated continuously against demand, margin and competitive signals.

5

Learn

Customer behaviour, store performance and supply signals feed back into merchandising, marketing and ops models.

Outcomes

What customers measurably ship in Retail & CPG.

Real numbers from production deployments across the sector.

+10pts
CSAT lift
25%
Lower contact volume
3×
Faster promo execution
Store
-aware AI
Time-to-value

Customer service that delights

From order tracking to size advice to returns processing — agents handle the routine across every channel at the cadence customers expect, with humans in for the moments that matter.

Risk reduction

Store-ops, finally

Store managers stop being human routers. Tasks, exceptions, queries and supplier coordination orchestrate via agents — freeing store leadership for customer-facing leadership.

Industry use cases

How xyner shows up across Retail & CPG.

Concrete patterns from production deployments — across the sub-segments and operating models of the sector.

Grocery

Fresh & perishable

Demand forecasting, ordering, waste management and price-action recommendations for fresh.

Apparel & fashion

Size & fit

Personalised fit recommendations, returns reduction and customer-specific outfit suggestions.

Hardgoods

Assortment & pricing

Continuous assortment optimization, competitive pricing, promotion design.

E-commerce

Conversion & retention

Browse, basket, checkout assistance, post-purchase service and win-back.

CPG

Retail execution

Trade-promotion management, distributor servicing, retail-execution monitoring.

Stores

Task & labour

Task orchestration, schedule optimization, in-aisle product / inventory help.

Why xyner

Stand-alone retail AI vs. agentic retail.

Retail AI projects pile up — recommendations here, chatbot there, demand forecast elsewhere. Agentic retail composes them into workflows that move the P&L.

Dimension
Without xyner
With xyner
Scope
One use case
Connected workflows across the journey
Personalisation
Recs only
Recs + service + ops + comms
Channel reach
Per-vendor
Web, app, store, contact centre, social
Store-floor
Not addressed
Store-aware agents for staff
Time-to-value
One pilot at a time
Solutions that span the journey
Vendor sprawl
Many
One platform
Markdown recommendations alone lifted our gross margin 1.2 points.
SVP, Merchandising · National Retailer

Plays well with

SAPOracleSalesforceServiceNowMicrosoft 365SnowflakeDatabricksWorkdayKafkaTeamsSlackJira
FAQ

Common questions, straight answers.

How is brand voice enforced?

Configurable tone profiles applied as output guards.

Real-time inventory?

Yes — streaming integrations with your inventory systems.

How quickly can we get to first value?

Most customers run their first production workflow in 4-6 weeks using starter packs.

Where is data stored?

Your chosen region. CMK and on-prem options available.

Get started

Ready to put autonomous agents to work?

See xyner in your environment with a guided executive demo.

Request a demo Contact us
Keep exploring

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Solutions

AI for Customer Support

End-to-end customer resolution across chat, email, voice and case management — with full handoff to humans.

Learn more →
Capabilities

Memory & Context for Long-Running Workflows

Persistent memory and shared context across agents for long-running enterprise workflows that span hours.

Learn more →
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